Refund Policy

1. Introduction

At PIZZAPIZZA, customer satisfaction is our top priority. We take pride in the quality of our artisanal pizzas and services. This Refund Policy outlines the conditions under which we offer refunds for our products and services. By placing an order with us, you agree to the terms outlined in this policy.

2. Order Satisfaction Guarantee

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, please let us know immediately so we can make it right.

2.1. Quality Issues

If you experience any quality issues with your order, such as:

• Incorrect items or missing items
• Undercooked or overcooked food
• Foreign objects in food
• Food that appears spoiled or otherwise unfit for consumption

Please contact us immediately at +1 (838) 347-5419 or info@pizzapiza.org to report the issue. We will require the following information:

• Order number
• Date and time of order
• Description of the issue
• Photos of the problem (if possible)

3. Refund Eligibility

Refunds may be granted under the following circumstances:

3.1. Food Quality Issues

If you receive food that does not meet our quality standards, you may be eligible for a full or partial refund, or a replacement order, at our discretion. Quality issues must be reported within 30 minutes of receiving your order.

3.2. Delivery Issues

If your delivery is excessively late (more than 30 minutes past the estimated delivery time) or never arrives, you may be eligible for a full refund or a credit toward a future order.

3.3. Order Errors

If you receive incorrect items or if items are missing from your order, you may be eligible for a refund for those specific items or a replacement of the correct items, depending on your preference.

3.4. Technical Issues

If you experience technical issues with our website or mobile app that result in an incorrect order or duplicate charges, please contact us with documentation of the issue, and we will resolve it promptly.

4. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Personal taste preferences (e.g., not liking a particular topping or flavor) when the order was prepared correctly
• Complaints made more than 24 hours after order delivery
• Orders that have been partially or completely consumed, except in cases of quality issues
• Special events or catering orders that were confirmed and prepared according to specifications

5. Refund Process

5.1. How to Request a Refund

To request a refund, please contact our customer service team:

• Phone: +1 (838) 347-5419
• Email: info@pizzapiza.org
• In-person: Visit our store location at 4545 Ollie Bridge, Kautzertown, NS L1P-8J1

5.2. Refund Review

All refund requests will be reviewed on a case-by-case basis. We reserve the right to request additional information or evidence to support your claim before processing a refund.

5.3. Refund Methods

Refunds will be processed using the original payment method:

• Credit/debit card refunds typically appear within 3-5 business days, depending on your bank
• Online payment service refunds (e.g., PayPal) typically appear within 1-2 business days
• Store credit or replacement orders may be offered as immediate alternatives

6. Cancellation Policy

6.1. Order Cancellation

Due to the nature of our business and the fact that food preparation begins shortly after orders are placed, cancellation options are limited:

• Orders may be cancelled with a full refund if the cancellation is made before the order enters the preparation stage (typically within 2-3 minutes of placing the order)
• Orders that have already entered preparation cannot be cancelled for a refund, as ingredients and resources have already been allocated to your order

To cancel an order, please call us immediately at +1 (838) 347-5419.

6.2. Catering Order Cancellation

For catering orders:

• Cancellations made more than 48 hours in advance: Full refund
• Cancellations made 24-48 hours in advance: 50% refund
• Cancellations made less than 24 hours in advance: No refund

7. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at:

• Phone: +1 (838) 347-5419
• Email: info@pizzapiza.org
• Address: 4545 Ollie Bridge, Kautzertown, NS L1P-8J1, Canada

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

9. Customer Satisfaction Commitment

Our ultimate goal is your satisfaction. If you have a unique situation not covered by this policy, please contact us directly, and we will work with you to find a fair resolution. We value your business and want every experience with PIZZAPIZZA to be exceptional.